What we offer - Telecare call monitoring

Promoting people’s wellbeing and independence

At Galw Gofal we provide a bilingual, Welsh/English, 24/7 emergency call monitoring service to help protect older or vulnerable people in their own homes. We have over 30 years’ experience of Telecare call monitoring service provision.  We offer a customer focused service that promotes safety, security and independence. Our services are available throughout the UK.

Designed to help you

Our alarm receiving centre is purpose built in line with BS 8591 code of practice for remote centres receiving signals from alarm systems. We operate a state of the art Alarm Receiving Centre in Colwyn Bay, North Wales. Our site is manned to ensure an uninterrupted 24/7 call monitoring service. Our highly trained team work to strict codes of practice for customer care and data confidentiality. All staff are security screened in line with BS 7858 ensuring all our customers are served with the highest integrity.

Our service is future proofed allowing opportunities for innovation with the use of the latest technology enabling care to support independence and wellbeing. We work closely with our partners and industry suppliers to ensure the latest technology is available that may be tailored to suit your individual need.

We utilise the latest call handling system to receive analogue or digital calls from a wide range of assistive technology used in the delivery of health and social care. The system is compatible with all existing analogue protocols plus the new SCAIP and NOW IP digital protocols. 

A Service You Can Trust

We are committed to providing the highest level of customer care making sure our customers remain safe and well at all times. We have a positive caring culture within the team and always work to the best of our ability which is reflected in our vision and core values.

Our Values

• We care about what we do
• We are fair to all
• We are innovative
• We are team players
  
  

Our Mission

To provide exceptional care and support to families and businesses through innovative telecare technology and exceptional out of hours and lone worker call services. We strive to promote independence, peace of mind and wellbeing for our clients, responding quickly to all needs. We are committed to ensuring that our employees are valued, respected and provided with opportunities for growth and development, so that they can deliver the highest quality of care.

Quality Assurance

Quality is important to our business because we value our customers. We strive to provide our customers with services which meet and even exceed their expectations.

We are a member of TSA the industry body for Technology Enabled Care (TEC), representing the largest industry specific network in Europe that drives quality throughout the public and private sector through its internationally recognised Integrated Code of Practice.

TSE Membership Renewal Certificate

We are also accredited to NSI Gold standard which means we meet the industry’s highest technical standards and maintain a commitment to continual improvement with scrutiny of their ISO 9001 Quality Management System.

ARC Gold Certificate

Accredited Service

We are proud of our TSA Quality Standards Framework accreditation and work to ensure that we retain this important industry standard for Technology Enabled Care Services.

We are committed to continuous improvement and have an established Quality Management System which is accredited according to the nationally adopted European standard ISO 9001:2015. This accreditation demonstrates our ability to continually provide quality services that our customers want and need.