Galw Gofal is the first fully digitally enabled telecare service provider in Wales.
Galw Gofal was founded in 2011 when Conwy, Anglesey and Gwynedd County Borough Councils formed a partnership to provide industry leading telecare services to residents in the region and beyond.
Before this Galw Gofal was known as Care Connect. We have over 30 years' experience during which we have continuously achieved the highest level of NSI and TSA accreditation, including NSI Gold ARC standard, making us one of the most resilient business continuity providers in the UK.
We are committed to providing exceptional care and support to our customers, enabling them to live independently in their own homes for as long as possible. Our Out of Hours Call monitoring services and Lone Working monitoring service which many housing associations and county councils utilise are some of our other key strengths as a service provider.
We understand the importance of providing round-the-clock support to our customers and ensuring they are supported, safe and secure at all times. At Galw Gofal, our customers are at the heart of everything we do. We believe in treating each customer with respect, dignity and compassion. We aim to provide a service that is tailored to customers' individual needs which ensures a fast and effective response in the event of an emergency or at any time when you require our support.
Our team of highly trained and experienced professionals are dedicated to delivering the highest standards of care and support to our customers, and helping them to maintain their independence and quality of life.
What we do
Galw Gofal provides a range of telecare services for individuals and families and Out of Hours Call monitoring and Lone Worker monitoring for organisations.
Galw Gofal aims to be the leading telecare service provider, delivering services to people and businesses across the UK, offering bilingual (Welsh and English) services 24/7, using the latest digital technology to ensure that our customers receive the best possible care and support and can access the help they need at any time.
We provide a range of services, including emergency response, personal monitoring, and medication management, all of which are designed to help our customers live independently in their own homes with peace of mind. Our telecare services also act as a reassuring point of contact between organisations and their service users.
Our services are available to individuals, families, businesses and healthcare professionals, and we work closely with local authorities and emergency services to ensure that our customers receive the highest quality of care.
At Galw Gofal, we understand the importance of providing a safe and secure environment for our customers and our telecare services, Out of Hours Call monitoring and Lone Worker monitoring are just some of the ways in which we are committed to achieving this.
What sets us apart from other providers in the industry is our expertise, our commitment to bilingual services and dedication to providing a personalised and responsive service that meets the unique needs of each of our customers.
What we can offer
The Pendant Alarm Service (also known as careline or lifeline) is the most popular personal alarm service for telecare users. The pendant alarm, when activated in an emergency, alerts a member of our 24/7 monitoring team. This puts you in contact with one of our trained operators, who will help you by assessing the situation and taking appropriate action; such as contacting a family member, or emergency services.
We provide a monitoring service that operates 24 hours a day, seven days a week.
If a personal alarm or associated sensor is activated, a call is immediately made to our 24-hour Monitoring Centre where it is answered by a trained operator.
Direct link to emergency services:
Whatever the emergency, i.e a fall; a house fire; a flood; an intruder; a medical emergency we contact the emergency services quickly on your behalf.
When you receive our pendant alarm service, you are in safe hands and you can reach us at the press of a button 24/7.
We can also provide additional support such as a sensor to detect smoke, a flood, gas, carbon monoxide or extremes in temperature in your home.
These sensors can automatically alert us, as well as yourself. For peace of mind, a sensor can detect if someone gets out of bed or a chair or has left the house when it might not be safe for them to do so alone.
This is particularly useful if someone is suffering from memory loss. There are many other useful ‘alerts’ for example, detecting a fall, epilepsy, managing medicines or bogus caller/panic buttons.
We also offer outgoing daily welfare calls to check on your wellbeing, remind you to take medication or offer peace of mind to carers and family.
If you fail to answer the call then the operator will follow set protocols to arrange help.
This service is a way of providing reassurance to you and your family on a daily basis.
There are a variety of different services for you to choose from and all complement our emergency monitoring services.
When your business closes for the day, weekend, bank holiday, training days or in the event of business continuity we take over all calls from your service users to ensure whatever their needs they have someone to contact 24/7.
We then triage the call to determine the required level of support or advice the caller requires.
If you or any of your employees work alone we can monitor their safety through the day or night in work they are attending through phone calls and GPS technology.
We can remotely link to many car park barriers to speak to customers and deal with issues with drivers accessing or leaving your car park, including opening the barrier which avoids your business having to have someone present on site.