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Galw Gofal is the first fully digitally enabled telecare service provider in Wales.

gg-deskGalw Gofal was founded in 2011 when Conwy, Anglesey and Gwynedd County Borough Councils formed a partnership to provide industry leading telecare services to residents in the region and beyond.

Before this Galw Gofal was known as Care Connect. We have over 30 years' experience during which we have continuously  achieved the highest level of NSI and TSA accreditation, including NSI Gold ARC standard, making us one of the most resilient business continuity providers in the UK.

We are committed to providing exceptional care and support to our customers, enabling them to live independently in their own homes for as long as possible. Our Out of Hours Call monitoring services and Lone Working monitoring service which many housing associations and county councils utilise are some of our other key strengths as a service provider.

We understand the importance of providing round-the-clock support to our customers and ensuring they are supported, safe and secure at all times. At Galw Gofal, our customers are at the heart of everything we do. We believe in treating each customer with respect, dignity and compassion. We aim to provide a service that is tailored to customers' individual needs which ensures a fast and effective response in the event of an emergency or at any time when you require our support.

Our team of highly trained and experienced professionals are dedicated to delivering the highest standards of care and support to our customers, and helping them to maintain their independence and quality of life.

What we do

Galw Gofal provides a range of telecare services for individuals and families and Out of Hours Call monitoring and Lone Worker monitoring for organisations.

Galw Gofal aims to be the leading telecare service provider, delivering services to people and businesses across the UK, offering bilingual (Welsh and English) services 24/7, using the latest digital technology to ensure that our customers receive the best possible care and support and can access the help they need at any time.

We provide a range of services, including emergency response, personal monitoring, and medication management, all of which are designed to help our customers live independently in their own homes with peace of mind. Our telecare services also act as a reassuring point of contact between organisations and their service users.

Our services are available to individuals, families, businesses and healthcare professionals, and we work closely with local authorities and emergency services to ensure that our customers receive the highest quality of care.

At Galw Gofal, we understand the importance of providing a safe and secure environment for our customers and our telecare services, Out of Hours Call monitoring and Lone Worker monitoring are just some of the ways in which we are committed to achieving this.

What sets us apart from other providers in the industry is our expertise, our commitment to bilingual services and dedication to providing a personalised and responsive service that meets the unique needs of each of our customers.

What we can offer









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