Our mission, values and vision

Our Mission

To provide exceptional care and support to families and businesses through innovative telecare technology and exceptional out of hours and lone worker call services. We strive to promote independence, peace of mind and wellbeing for our clients, responding quickly to all needs. We are committed to ensuring that our employees are valued, respected and provided with opportunities for growth and development, so that they can deliver the highest quality of care.

Our Values

• We are compassionate
• We are respectful
• We have integrity
• We are innovative
• We are team players
  
  

Our Vision

Our vision at Galw Gofal Telecare & call monitoring services is to be the leading provider of 24/7 telecare, out of hours and lone worker call services in Wales and beyond, known for our exceptional customer service, innovative solutions, call response times and commitment to employee satisfaction.

We aim to create a culture of excellence where our clients can trust that they will receive the best possible care, and our employees can feel proud to be part of a service that values their contributions and invests in their success. 

We will continue to adapt and evolve our services to meet the changing needs of our clients and the wider community, for a strong and sustainable future while staying true to our core values of compassion, respect and integrity.