Galw Gofal Upgrading Call Handling Platform to Enovation UMO
We are excited to share that Galw Gofal has upgraded our call handling platform to the Enovation UMO platform on 17th September 2025. This upgrade represents a significant step forward in how we support our service users. The Enovation UMO platform is a modern, flexible system that will enhance our ability to respond efficiently and reliably to calls, offering improved functionality for our operators and greater resilience across our services. As part of the project we also upgraded our Telephony systems to the AVAYA platform in conjunction with Maintel Communications services.
This project has been delivered with the valued support of NHS Performance and Improvement - Value Transformation team (previously known as TEC Cymru).